Enterprise Optimization
Jeanie Kneeland manages all supply chain solutions for a large international software developer. In 2009, she sought a new logistics outsourcing partner to improve efficiency, reduce costs and benefit from collaborative communication. Key Fulfillment has answered on each front. Product kitting and order fulfillment processes have been streamlined to improve accuracy and turn times. Per unit fulfillment costs have been reduced over 30%. Jeanie has thanked and praised Key repeatedly, within months of starting the partnership, for acting and communicating proactively.
Fourth Time’s the Charm
When Brad Volin found Key Fulfillment, his days of headaches and hassles were over. A designer and manufacturer of plug load meters that measure the electrical usage of appliances and electronics, Volin knew that outsourcing his order fulfillment made good business sense, but he had trouble finding the right Colorado fulfillment house for his needs. “The first company I worked with sold out to a contract packaging company that was just terrible; they had all sorts of accuracy problems and they didn’t know or care who I was. Then I moved to another company that was better, but they specialized in printing and direct mail, not product fulfillment. Their staff was mostly temps, and I couldn’t get consistent, reliable results.”
“I like that Key Fulfillment has regular, benefit-earning employees. It makes a difference in the quality of work they do. The communication from my account rep is responsive, to the point, and professional. I find outsourcing my fulfillment to Key to be cost-effective and hassle-free.”
UPDATE: In addition to kitting the finished products with accessories, literature and software, Key now assembles these products according to the manufacturer's technical design specifications.
Cottage Industry
When gift, stationery and apparel wholesaler Kerstin Stock first met Key Fulfillment president, Bart Crawford, she had never heard of outsourced fulfillment companies. “I never knew such a thing existed. I just knew I had trouble finding reliable employees in my small Colorado mountain town.” She wasn’t sure if she had enough order volume to justify outsourcing her warehouse functions, but Key Fulfillment was able to develop a proposal that fit her size. “I started using Key so I could have reliable help filling my orders, but I’ve been pleased to find that I also save money, and my orders get to my customers faster and more accurately with Key doing the fulfillment.”
“For me, outsourcing my warehouse operations to Key Fulfillment was a lifestyle choice. Since I’m no longer tied to my shipping table, I can concentrate on developing new products and selling them to my customers.”
Internet Entrepreneur
A classic Internet entrepreneur, Matt Peterson did his keyword research, identified several under-served niche markets, and built ecommerce businesses to tap into that pent-up demand.
A Key Fulfillment client for over 6 years, Matt has found that as his business grows, Key’s service offerings have grown with him. When he first started with Key Fulfillment, Matt was looking for simple pick, pack and ship service. But over the years he has called upon Key to handle package assembly and light manufacturing, inventory management, and component product procurement.
“The best thing about working with Key is that I’m free to travel. This past year I went to Europe and to Thailand. I even spent a month in the Grand Canyon with no cell phone or email access. I knew my orders would get filled and my business would stay on track, because Key Fulfillment has my warehouse functions under control.”
UPDATE: Matt has recently launched a new ecommerce business and Key will receive, store and manage an array of parts and components manufactured in China. Key Fulfillment will monitor web orders and assemble custom order configurations within a 48-hour turn time.